Professional Education

Learn practical approaches of how to diagnose and address this conflict and build a strong and productive relationship. Key focus is on the roles of union representatives and supervisors, rules and norms of a unionized environment, pre-discipline, just cause, communication skills and problem-solving applied to labor-management meetings.

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Register for Conflict in a Union Environment

Learn and practice the complete step-by-step internal investigation process. Receive extensive content related to conducting interviews, investigation techniques, determining credibility, managing bias, reaching conclusions, and implementing outcomes. Interact with expert investigators to learn best practices and acquire new skills.

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Register for Advanced Internal Investigations: Process and Application

This workshop provides best practices on how to conduct an investigation of major workplace offenses that may result in immediate termination and that are the likely subject of arbitration. Professionals who investigate complex/serious matters in a unionized environment will design and execute an investigation plan.

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Register for Investigation Tools and Techniques

Learn methods for capturing key information, maintaining documentation and writing fair, neutral and effective reports. Practice taking notes, developing documentation, avoiding advocacy language, addressing comparators/credibility and writing sound conclusions. Considerations include ethical issues and attorney/client privileges. Receive a report template that will uphold findings and withstand heightened scrutiny.

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Register for Advanced Internal Investigations Reports

This interactive course teaches how to analyze grievances and conduct grievance meetings with an eye towards fact-finding and resolution. Learn the basics of how arbitration works with the goal of being a more effective representative during the hearing.

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Register for Grievance and Arbitration Handling

Build skills for developing impactful and engaging coaching conversations that improve team performance. Establish an understanding of when feedback discussions need to transition to a coaching relationship. Review theories for changing behavior, the importance of trust, crucial coaching elements and formulating successful development plans to enhance performance and build potential.

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Register for Performance Feedback and Coaching: Engaging in High Impact Discussions

Enhance critical skills for designing and implementing D&I learning and development. Acquire knowledge and tools to ensure management and employees understand the value of D&I and gain experience for raising awareness to change behavior. Build on techniques, models and ideas designed to drive messages and sustain key learnings.

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Register for Diversity, Equity and Inclusion Education and Training

An introduction to dispute resolution theory and practice, this course examines the nature and sources of conflict and the role of negotiations, mediation, arbitration and fact-finding in the resolution of disputes.

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Register for Managing Internal Union Conflict

Part of the Online Labor Studies Program this for-credit class prepares participants for assuming responsibilities in their organization by developing the skills and abilities required of union leaders. Each participant will prepare a plan for improving how their local union functions.

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Register for Leadership in Unions

The course will cover the theory and practice of negotiation as it applies to workplace and business situations. Students will use actual contracts and participate in negotiation exercises. The focus is on giving students practice in bargaining a union contract with an employer. Students will be participating in at least two negotiation exercises and will be asked to write an essay on their negotiating position in each exercise.

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Register for Workplace Negotiations: Step-By-Step Bargaining

For anyone who wants to improve oral presentation skills and overcome reluctance to speak in public and gain tools for more effective presentations. This online workshop is part of the four-course Labor Leadership Skills Certificate Program and participants do not have to be online at a specific time.

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Register for Effective Communication (online)

Ready to make a difference in your union, organization, or company? Earn your certificate and build essential leadership, negotiation and communication skills with convenient and flexible online courses. The Labor Leadership Skills certificate program is an affordable and rapid-results educational experience that provides skills essential to success in your organization.

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Register for Labor Leadership Skills Certificate Program - Online

Examine the responsibilities and proactive initiatives that guide ER professionals. Learn techniques for conducting effective conversations, making ER decisions and managing performance issues. Practice coaching, counseling, progressive discipline strategies, working styles and communication skills, including effective ways to phrase language. Leave with extensive tools and guides to apply at work.

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Register for Advanced Effective Employee Relations

From the #MeToo movement, to the surge of anti-LGBTQI+ discrimination—unions face the challenge of how to tackle the impact of sexual harassment and gender-based violence on their members. The roots of gender discrimination and sexual violence are deeply embedded in workplace culture, as our workplaces are microcosms of society. Workers hold multiple dimensions of identity, and the intersection of these identities shapes the experience, impact, choice of strategy, and fear of retaliation when confronting these issues.

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Register for Union’s Role in the Prevention of Sexual Harassment and Gender Based Violence: Lessons Learned and Promising Practices

Learn techniques, tools, processes and skills for facilitating conflict using a collaborative problem solving approach for resolving one-on-one conflicts. Topics and tools focus on problem solving, listening and messaging skills, conflict styles, neutral issue statements, de-escalating emotions, developing options, facilitating and gaining commitment.

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Register for Facilitating Conflict: Collaborative Problem Solving