Employee Experience

Employees increasingly expect a consumer-quality experience at work—shaped not only by programs and policies - but by leadership behaviors, systems, culture, and everyday interactions. The Employee Value Proposition (EVP) reflects this total experience, and HR Business Partners play a critical role in helping organizations deliver on it.

This course builds HRBPs’ capability to partner with business leaders as co-creators of the employee experience. Participants explore how employer brand, employee experience, and culture intersect, and how consumer-driven and design thinking approaches can be used to surface meaningful insights about employee needs. A core focus is helping HRBPs frame the right problems before jumping to solutions and influence leaders to close gaps between the intended and lived experience.

• Understand the HRBP’s role in shaping employee experience and organizational culture
• Apply consumer-driven and design thinking principles to uncover employee needs and friction points
• Develop clear, well-scoped problem statements that define gaps in the employee experience
• Partner with leaders to prioritize actions that strengthen delivery of the EVP and culture promise