Details

Renee Cook
Assistant Director for Unrestricted Funds
(607) 255-2759

Dianna Dean-Tucker
Accounts Receivable Coordinator
(607) 255-4564

Tara Kastenhuber

Accounts Receivable Coordinator and Financial Operations Support

(607) 255-0528

AR Customer Service: Email

The Accounts Receivable department in the Office of Financial Operations and Budget Planning manages all payments for the ILR School’s Salesforce related invoicing. This department deals directly with the University Treasurer’s office to ensure PCI compliance, payment compliance and ensures that University policy and auditing controls are followed. Among other responsibilities, the Accounts Receivable department handles invoicing, payments, past due reminders, collections, reconciliation and reporting for users of the Salesforce System.

Accepting Cash and Checks

Cash Deposits

With the implementation of remote capture in the Financial Transaction Center, the armored car service was eliminated on December 23, 2011. Since the FTC no longer accepts cash, all cash deposits must be processed through the ILR Budget Office.

Cash deposits are now being processed by Tara Kastenhuber in the ILR Budget Office room 389 Ives Hall East. NEVER SEND CASH THROUGH CAMPUS OR U.S. MAIL!!

Please bring cash and the account number to be credited.  If the cash is in a locked bag, please bring the key to open the bag since Tara will need to verify the amount of cash with someone from your department.

An Advance Deposit eDoc, a deposit form, and a bank deposit slip will be prepared by Tara. She will also ensure that the cash is securely sent to the bank.

Domestic Check Deposits

Domestic checks will still be sent to the Small Academic Unit FTC, which is located at East Hill Plaza, 341 Pine Tree Road. All domestic checks should be sent to the attention of Wei Liu. The FTC requires that you list account number(s) to credit the check(s) to. If you would like a specific description, write it on a separate sheet of paper and attach it to the check.

Foreign Check Deposits

Foreign checks need to be sent to the ILR Budget Office. You may send foreign checks to Tara Kastenhuber at 389 Ives Hall East. She will fill out all the necessary forms and send them to the bank. ILR Budget office requires that you list account number(s) to credit check(s) to. If you would like a specific description, write it on a separate sheet of paper and attach it to the check.

The Budget Office highly recommends that departments discourage the acceptance of cash, when possible, to minimize potential loss, theft, or negligence.

Accepting Credit Cards

Credit cards are the University preferred method of payment. We accept Visa, MasterCard, Discover and American Express credit cards in the Office of Financial Operations and Budget Planning, at the Conference Center and online.

All non-class credit card information must be given to our office to process. It is important that individual departments handle the information prudently by ensuring that credit card numbers are not sent via email, and that all credit card information is hand delivered to Dianna Dean-Tucker, 393 Ives Hall East, immediately upon receipt to be stored securely until the transaction is processed.

Individuals who have access to credit card numbers are required by the University to complete the PCI Compliance Training online at CU learn each year.

The information that is necessary to process a transaction is:

  • Card Holder's address and phone number
  • Credit card number, expiration date, and security code number
  • Description of transaction
  • Department account number with object code to deposit money

For questions relating to the receipt of credit cards, please contact Dianna Dean-Tucker at (607) 255-4564 or via email at dd86@cornell.edu. You may also refer to the University Policy: Policy #3.17, Accepting Credit Cards to Conduct University Business.

Collections

Collections associated with ILR Extension's continuing education programs are performed after an invoice has aged to 90 days and prior to being placed with a collection agency (after six months). Collections are managed through the Accounts Receivable department and by Dianna Dean-Tucker.

If you need any information regarding accounts in collections please contact Dianna Dean-Tucker.

Incoming Wire Transfers

Wire transfers for all of Cornell University are received in an account which is managed by the Treasurer’s office. Therefore, it is important that the Office of Financial Operations and Budget Planning be notified to expect the transfer so we can ensure that it is properly credited. All customers who want to transfer funds should review the Wire Transfer Instructions (PDF, 11 KB). Wire transfers that are unaccounted for go into the University unidentified account listing and must be claimed from there.

Internal Billing

Department Charge

Cornell department representatives with the authority to record payments for individuals taking ILR Extension classes may record funds to our accounts receivable account, IT-5093606 and reference the invoice number on the transaction. These payments must be entered using the Kuali Application System Internal Billing E-doc.

Please attach your ILR invoice as back-up on the e-doc under the notes and attachments section.

Salesforce

SF

ILR Extension’s continuing education courses are billed through Salesforce (SF), our registration and accounts receivable system. SF also allows utilization for public and on-site class billings and some non-course related billings for items such as technical services, alumni ad bulletins, etc. Invoices and past due reminders are generated from SF and mailed to our customers. Financial tracking, reporting and marketing are also managed through this system.

For questions and access requests relating to SF, please contact Renee Cook. For invoicing questions, please contact Dianna Dean-Tucker.